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Forum Discussion
AC2300 Intermittent 5ghz dropping
I recently upgraded to the R7000P, AC2300 Nighthawk. Bought brand new on 12/9/2020, however since then, it continually drops the 5ghz bandwidth at least once daily. On the my fire tv devices there is...
I am currently using a "Alcatel-Lucent" fiber optic modem, it was supplied by my internet service provider. Being i just got my replacement router yesterday, going to hardwire and update the firmware manually as you suggested. Then give it about 24 hours to see if the connection holds or still drops. If that does not work, i will try version 1.3.0.20. I do have a couple of quetions about manually updating the firmware
1. After updating the firmware, i assume i would need to disable the auto-update feature?
2. You suggested to factory reset/manually reinstall with any firmware changes, does this mean i would factory reset after the updating it or factory reset the do the update before anything starts connecting?
3. If i do end up downgrading the firmware, would I do the facotry reset and then immediately change the version to the 1.3.0.20?
Sorry for all the questions, but i really like the router and want to keep it, and thank you for taking the time to assist!
Which fibre modem is it specifically? Some have integrated router functions.
1. If you're updating the firmware, you can leave auto-update enabled. Only disable it if you're downgrading the firmware. this is to prevent it from just updating back to a more current version.
2&3. Reset after updating or downgrading the firmware. sometimes old settings can get carried over and cause issues. Thats why after you change firmwares a factory reset with a clean install (not from backup) can help.
The modem is a Intertek G-010G-A by Alcatel-Lucent, it is from "MetroNet", my ISP.
So I have updated the firmware to 1.3.2.126 and my my devices reconnected, so now about to do the factory reset. When you say a clean install, I have no backups to install from, but have been using the same SSID as previous. Will this need to be changed and will I need to update the firmware again after the reset before any devices are allowed to connect?
I know Im' wearing you out, again i do apologize
You can re-use the same ssid so you're devices will auto reconnect.
If you don't have any backups, then just factory reset.
You can either doing it throught the settings or through a hard reset.
Here's how to do it through the settings:
How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support
and to do a hard reset
push and hold reset for 7-15 seconds while its powered on.
Good Morning....I followed your suggestion and completed the factory reset after the firmware upgrade last night around 10:30pm. As of right now my devices continue to stay connected, (fingers crossed). So hopefully this has resolved the issue. I will continue to monitor the devices throughout the day and go from there. Thank you again so much for your help, I will post later, it is still working or not.