NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
therecordkeeper
Dec 20, 2020Guide
AC2300 Intermittent 5ghz dropping
I recently upgraded to the R7000P, AC2300 Nighthawk. Bought brand new on 12/9/2020, however since then, it continually drops the 5ghz bandwidth at least once daily. On the my fire tv devices there is...
plemans
Dec 22, 2020Guru - Experienced User
You can re-use the same ssid so you're devices will auto reconnect.
If you don't have any backups, then just factory reset.
You can either doing it throught the settings or through a hard reset.
Here's how to do it through the settings:
How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support
and to do a hard reset
push and hold reset for 7-15 seconds while its powered on.
therecordkeeper
Dec 22, 2020Guide
Good Morning....I followed your suggestion and completed the factory reset after the firmware upgrade last night around 10:30pm. As of right now my devices continue to stay connected, (fingers crossed). So hopefully this has resolved the issue. I will continue to monitor the devices throughout the day and go from there. Thank you again so much for your help, I will post later, it is still working or not.
- therecordkeeperDec 23, 2020Guide
Hello Sir, well i believe i spoke to soon. It held it's connection for right at 36hrs, but then dropped again overnight. I have re-booted both the router and the modem, now going to see if it holds or if it drops it again, going to try the downgrade firmware. Unles you have another suggestion. Just one question, If I downgrade it, i will need to install the firmware, then disable the auto update before the factory reset?
- plemansDec 23, 2020Guru - Experienced User
Maybe your device is one that doesn't play nicely with netgear armor.
Try installing version 1.3.0.20 of the firmware. Again, do it over a hardwired connection, factory reset afterwards, and clean install (not from backup). Try that version.(also disable auto-updates) Some had issues with armor and yours could be one.
- therecordkeeperDec 23, 2020Guide
I had not thought of that, but it the netgear armour has be activated throughout this saga. I will deactivate it and downgrade the firmware and disable the auto update. Then factory reset and immediately disable the netgear armour and see how that works.