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tdcunningham's avatar
tdcunningham
Aspirant
Nov 25, 2018
Solved

AC2400 only lets device connect to Guest account

Netgear "customer support" is a never ending circle of nothing, so hopefully the community can help.   Just bought an AC2400 wifi router, it's running V1.2.0.32_1.0.1 firmware. I'm using 'Access ...
Troubleshooting
  • Jojoe64's avatar
    Jojoe64
    Dec 01, 2018

    Just bought this router also  had the same issue with only connecting to Guest network for wireless  , I just simple unchecked the box for  smart connect , for wirelessl , after that not a problem , router works great 

DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Nov 27, 2018

Have you tried to remove the wireless networks saved in the laptops wireless settings then try to connect to the network again?

 

DarrenM

tdcunningham's avatar
tdcunningham
Aspirant
Dec 02, 2018

Thanks for the suggestion, I tried that after removing the wifi adapter from device manager, but it still didn't work.

 

Turns out the fix is unchecking the 'Smart Connect' feature that (supposedly) lets the router select the WiFi band.