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Forum Discussion
AC2400 router randomly dropping Internet connection
Hi. I have an AC2400 router connected to a Rogers Ignite gateway that's acting only as a modem. For the past couple of years, everything has worked flawlessly. Connected devices include a NAS, a c...
Follow-up and final comment: Turns out it wasn't the router or even the gateway/modem. After several calls to Rogers and visits by 2 technicians, the problem was diagnosed as (a combination of) a badly corroded connection in the nearby network node and an unnecessary splitter in the cable box attached to the side of my house. The connection was replaced, the splitter was removed...and everything seems to be working fine. I'll be re-installing the router shortly. Thanks again to plemans for the assistance. :)
I believe it's an XB7 Gen 2. I haven't tried reverting it to router mode, but I can give that a try and see what happens. Thanks for the suggestion. :-)
I've seen a couple other posts lately running the xb7 in passthrough with drops.
I'd try it in router mode and the AC2400 in access point mode. Maybe xfinity pushed out an update th at caused issues.
Update: I set the XB7 to router mode and the AC2400 to AP mode. Same issue - the AC2400 randomly dropped connectivity. So I reset both devices, set the XB7 as a modem and the AC2400 as a router, confirmed that the latest firmware was installed, and ensured that IPV6 was enabled in the router. No luck. Downloaded a WiFi analyzer app and set the 5GHz band to channel 36 (which had no other traffic on it). That seemed to help...for about a day, and then the router resumed randomly dropping connectivity. (Well over 30 dropouts so far today.) Check the logs in both devices and I can't see anything that indicates any sort of critical error. So, tomorrow it's time to try a new router. Fingers crossed...
Follow-up and final comment: Turns out it wasn't the router or even the gateway/modem. After several calls to Rogers and visits by 2 technicians, the problem was diagnosed as (a combination of) a badly corroded connection in the nearby network node and an unnecessary splitter in the cable box attached to the side of my house. The connection was replaced, the splitter was removed...and everything seems to be working fine. I'll be re-installing the router shortly. Thanks again to plemans for the assistance. :)
glad it fixed the issue! if you mark your response as solved, it can help others with the similar problem and prevent others from trying to solve it :)