NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
joesmo
Sep 23, 2021Aspirant
AC2400 wifi not working at all after V1.2.0.88_1.0.1 firmware update
I don't know what is going on. Before I did the firmware update my 2.4GH internet was working. Not my 5G. Now, I have done the update and neither work. the lights are not working on the router and pl...
plemans
Sep 23, 2021Guru - Experienced User
joesmo wrote:
I don't know what is going on. Before I did the firmware update my 2.4GH internet was working. Not my 5G. Now, I have done the update and neither work----Might be worth downgrading to an older firmware if the newer firmware causes issues. . the lights are not working on the router---which lights? be precise. and plugged in to the router is showing an error.----what error are you getting? Again, details are key since we aren't there to see whats going on. I have rebooted the router and reset the router.----and what happened when you reset? Pushed and held reset for up to 15 seconds while powered on? What is going on? ---tough to know with minimal info. Apparently you have to buy a support plan to talk to someone? What is that?----its on the box. Support is only free from 90 days of puchase. If its a hardware failure, then warranty is 1 year (2 in some markets) on new devices. Need help.