AC2600 Model R7450 Unable to connect to internet. I get a secure connection but no inernet.

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

 

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

 

Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200

Any chance of some details about your problem?

 

Something about "secure connection but no internet"?

 

What tells you that?

 

If this is a connection through a Windows PC, then maybe you need to tell the PC that you are on a private network.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Windows 11:

 

 

Properties

 

 

 

 

That's just a guess based on incomplete understanding of what your problem might be.