NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Activation
When trying to activate with spectrum. Spectrums website says modem is offline. Everything is connected I’ve checked multiple times. Trying to upgrade from an old netgear model to this one. I have a spectrum technician heading to the house in the next couple days but wondering is there’s anything I can do before they get here.
2 Replies
which device do you actually have? You don't mention
Is it on the approved list of devices by Spectrum?
Pinkfong227 wrote:
When trying to activate with spectrum. Spectrums website says modem is offline. Everything is connected I’ve checked multiple times. Trying to upgrade from an old netgear model to this one. I have a spectrum technician heading to the house in the next couple days but wondering is there’s anything I can do before they get here.As microchip says, there's not much that anyone can do to help if they don't know what device you are trying to activate. Is it a cable modem of some sort?
If so, you might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Cable Modems & Routers
