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Silverfox67's avatar
Silverfox67
Aspirant
Apr 16, 2017
Solved

Adjust router to accept new 1 gig isp or gigaone from cableone

Hi, I have a question for you. I have a Netgear Nighthawk AC3200 R8000. I have been using Cable One at 100 mhz. I just upgrade to GigaOne but the fastest speed I can get is about 500 mhz. I also upgr...
Troubleshooting
  • Silverfox67's avatar
    Silverfox67
    Apr 18, 2017

    Thanks to All for your Help and Support.  The problem is fixed.

     

    1.  I did a factory reset of the router.  When I tried to do the install the router stated that there was another router between the modem and the netgear router?

     

    2.  When the tech did the install of the Arris DG3270 he stated that it was a modem/router and that he would have to disable the router.

     

    3.  I called CableOne support and they said it looks like the router was disabled but they could not explain the error message.  Support then put the modem in the bridge mode and did an additional disable of the router and rebooted the modem twice.

     

    4.  So between the factory reset and the changing of the Arris DG3270 to the bridge mode and re-disabling of the router the problem is solved.

     

    I now have 935 Mbps down and 53 Mbps up.  Nice!

     

    I am interested if there is going to be a firmware up grade of the Netgear CM700?  If anyone hears anything, please forward it.

     

    I hope that this will help anyone in the future upgrading to CableOne and GigaOne.

     

    Thanks again for all your time and help.  I really appreciate it.

Mighty_Putty's avatar
Mighty_Putty
Apprentice
Apr 19, 2017

Thanks for updating.  This one had my curiousity piqued.  For some reason, I thought it was a CM700 --> R8000 --> Home Network.  Didn't realize an Arris DG3270 modem/router combo was involved.  Good luck, and enjoy your router and especially, your Gigabit network :)

William10a's avatar
William10a
Master
Apr 19, 2017

The modem routers supplied by isps suck they lack features and the most part controlled by the isp.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 19, 2017

    Which isn't changing anytime soon. ISPs will control FW updates on any modem thats connected to there system. FW does come from Modem Mfrs and chipset Mfrs first, then final testing is done at the ISP level before pushing too customers. 


    However the CM600, CM1000, SB 6180, 6183 and 8200 are good modems. 

     

    Modems don't need alot of features when used with an external router. Stand alone modem is preferred with a external router rather than a model router combo. 

  • Silverfox67's avatar
    Silverfox67
    Aspirant
    Apr 20, 2017

    I agree and they only utilize certain ones so we are limited... :(