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Anything I should do before rolling back firmware?
Router: R7000 Nighthawk AC1900 We get dropped connections maybe at least once a day that requires turning our router off and back on. We have tried multiple things ranging from editing the DNS serv...
> When you say "reinstall", [...]
I don't know what that meant.
> [...] Or does the firmware remain the way it was at the moment I reset
> the router? [...]Yes. A (misnamed) "Factory Reset" is simply a settings reset. It
does not change the firmware version.> [...] I read somewhere that firmware version isn't affected by a
> factory reset.I've read many things in many places, but that one's true.
That said, I might expect loading new firmware not to require a
settings reset. The new firmware should be able to cope with (and/or
convert) old settings as required. However, when loading older
firmware, I'd do a settings reset and manual reconfiguration. I would
not expect old firmware to deal correctly with newer settings.But, notwithstanding my expectations, after loading _any_ different
firmware, if the gizmo behaves badly, then I'd try a settings reset and
manual reconfiguration before declaring a disaster. ("Trust no one," I
always say.)
> [...] I was considering going to 1.0.9.42Should be harmless.
One other preparatory step would be to fetch a firmware kit for your
current firmware. In the unlikely event that the old firmware cripples
your Internet access, you'd have what you'd need to restore what youhad.
> Are there any steps I need to take when trying to roll back firmware,
> or can I simply install it just as if I was upgrading firmware? [...]
Generally, a normal manual firmware load should work.
I'd save the current settings first. I wouldn't try to use
future-firmware settings with older firmware, but you might save some
time if you want to return to whatever you have now.
What is the current firmware version? "roll back" to what?
> [...] I recently came back from Best Buy, and the associate there,
> while helpful, said that those complaining about their routers and
> firmware issues typically don't know what they are talking about. [...]
And the "associates" at Best Buy do?
Many people don't know enough about varioous things. Some even try
to discuss changing firmware versions without mentioning any actual
firmware versions, for example.
> so try in this order. [...]
I'd probably save my current settings, load the target firmware,
reset settings, manually configure. I see little value in wasting time
and effort with multiple resets and loads for no obvious reason.
> What is the current firmware version? "roll back" to what?
The current firmware is 1.0.11.100_10.2.100 and I was considering going to 1.0.9.42
The current firmware is 1.0.11.100_10.2.100 and I was considering going to 1.0.9.42
> When you say "reinstall", [...]
I don't know what that meant.
> [...] Or does the firmware remain the way it was at the moment I reset
> the router? [...]Yes. A (misnamed) "Factory Reset" is simply a settings reset. It
does not change the firmware version.> [...] I read somewhere that firmware version isn't affected by a
> factory reset.I've read many things in many places, but that one's true.
That said, I might expect loading new firmware not to require a
settings reset. The new firmware should be able to cope with (and/or
convert) old settings as required. However, when loading older
firmware, I'd do a settings reset and manual reconfiguration. I would
not expect old firmware to deal correctly with newer settings.But, notwithstanding my expectations, after loading _any_ different
firmware, if the gizmo behaves badly, then I'd try a settings reset and
manual reconfiguration before declaring a disaster. ("Trust no one," I
always say.)
> [...] I was considering going to 1.0.9.42Should be harmless.
One other preparatory step would be to fetch a firmware kit for your
current firmware. In the unlikely event that the old firmware cripples
your Internet access, you'd have what you'd need to restore what youhad.
- > I don’t know what that meant
That question was directed to plemans when he suggested “reinstall the firmware over ethernet. Then factory reset and manually reinstall” The fact that “reinstall” was in there twice kind of threw me off, because if firmware remains the same after a reset then I don’t understand the need to reinstall it again after the reset.
And for the record the firmware was originally installed via ethernet (for plemans). It had to be since at the time the firmware it is currently running was installed I had to resuscitate the router back to life by installing firmware via ethernet through command prompt. The router was totally unresponsive a few weeks back for whatever reason, but installing firmware with command prompt booted it back up.
Thank you by the way for all the replies. They are helpful. I’m sort of the “IT guy” in this house, so when something goes wrong I typically have to find ways to fix it, often times with a little help from the internet.
Qu9ke wrote:
> I don’t know what that meant
That question was directed to plemans when he suggested “reinstall the firmware over ethernet. Then factory reset and manually reinstall” The fact that “reinstall” was in there twice kind of threw me off, because if firmware remains the same after a reset then I don’t understand the need to reinstall it again after the reset.Sorry if I wrote it poorly or didn't explain fully. I meant just try reinstalling the current firmware first, the reset and reinstall as option 1. Try that and see if it works prior to downgrading the firmware. A reset only removes settings. If there's an issue with corrupt firmware, a reinstall of the firmware is needed. Its worth trying with the current firmware first. Then if it doesn't work, the downgrade option. And you don't always have to reset afterwards but if there's issues after changing firmware, sometimes a reset and manual reinstall helps if an old/retained setting is causing the issue.
