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Forum Discussion

Emmylou083's avatar
Emmylou083
Guide
Dec 29, 2021

Armor subscription is active but doesn’t show up in app to manage

I recently upgraded to the RBR750. I had both my SPC and armor subscriptions transferred to the new router. Both show as active, but when I go to subscription in the app, the only one shown is SPC. I have uninstalled and reinstalled the app. Firmware is up to date as well. I need to be able to manage my armor subscription.

Netgear support so far, has not been much helpz

1 Reply

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Dec 30, 2021
    Emmylou083 wrote:
    I recently upgraded to the RBR750. I had both my SPC and armor subscriptions transferred to the new router. Both show as active, but when I go to subscription in the app, the only one shown is SPC.

    Armor has its own bolt hole:

     

    NETGEAR Armor - NETGEAR Communities

     

    You could also try there.