NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

LEH1402's avatar
LEH1402
Initiate
Oct 15, 2021

Armor subscription transfer

I have just purchased a new router - Orbi RBR853 - and wish to transfer my Armor subscription. I have been on 2 chat sessions and 1 phone call with support, each time being promised that this will be...
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Oct 20, 2021

You will want to change your subscription by emailing our Customer Care team at customer.service@netgear.com. Include your router’s serial number in your email.

 

DarrenM

LEH1402's avatar
LEH1402
Initiate
Oct 22, 2021

Thanks Darren. I gave up on Netgear and managed to get the Bitdefender support team to make the transfer. Not a great experience from either company but it's now resolved.