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Assistance: R7800 TFTP macOS
Our R7800 has become unusable. Trying to upload firmware via TFTP using the following Netgear instructions: https://kb.netgear.com/000064624/How-do-I-upload-firmware-to-my-NETGEAR-router-using-T...
I have tried that video.
The first thing that would be nice to understand is whether to attach an Ethernet cable to the R7800 at the Ethernet port (yellow) or one of the WAN ports (black).
I am assuming it should be the Ethernet port (yellow)?
If I can establish which port, then maybe I can better define my results.
Presently, I am receiving a timeout error.
Per the attached instruction set, the power light should start flashing ambet. I does not. It naturally starts as amber at power on, goes dark, comes back amber until the activity light illuminates amber and then turns white.
Brownk wrote:
It naturally starts as amber at power on, goes dark, comes back amber until the activity light illuminates amber and then turns white.
That looks like the R7800 is going through the usual boot sequence.
If the router ends up with a solid white power LED, that suggests that there is nothing wrong with the firmware.
TFTP should still work, without having to get it to the "start flashing amber" stage. But trying TFTP on a router with working firmware can do more harm than good. You should be able to update the firmware in the conventional way:
How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support
You never did answer the question in the first response to you:
michaelkenward wrote:
Brownk wrote:
Our R7800 has become unusable.
What symptoms do you see?
That might be a good start.
I cannot access the units menu. Receive an error, via browser, that server cannot be found.
The actual router does not illuminate the 2.2 and 5 GHz. status lights.
If I hook the unit up to a computer, via Ethernet/DHCP, the Network preferences show the appropriate IP numbers as if it has been reset. Router being 192.168.1.1.
If I cannot get into the router’s menu, I cannot setup my ISP credentials.
Brownk wrote:
If I hook the unit up to a computer, via Ethernet/DHCP, the Network preferences show the appropriate IP numbers as if it has been reset. Router being 192.168.1.1.
It doesn't smell like a "TFTP your firmware" issue. But it also sounds strange.
But so far we have learned not much, if anything about the router and/or your network. But we are getting a bit further than "unusable".
Go back to the beginning.
How are you going about this?
I cannot access the units menu. Receive an error, via browser, that server cannot be found.
I assume that you have it connected to a MAC PC.
How are you trying to access the units menu? A browser wired to a Mac?
For some reason, Macs are much pickier about the browser you use. Safari, the one favoured by many Mac users, is known to cause problems for some functions and even warrants warning in the Netgear manuals.
Does that "server cannot be found" message have any more detail? Is that the exact wording? Is that what you get with the wired connection?
The actual router does not illuminate the 2.2 and 5 GHz. status lights.
The classic, and most usual, reason for that is that someone has pressed the wifi on/off switch. Indeed, many people don't even know that it is a switch. But you can't blame them given Netgear's minimal labelling.
Any chance that you can get in with this address:
