Forum Discussion

Guide

May 22, 2018

Solved

"Attached devices" and "Access Control" not working on Nighthawk X10

Hoping someone can help before I give up and send this router back. Router setup was routine. I do not protect my home network with a password; rather I use a MAC access list, which worked with my ...

Troubleshooting

bbaraniec
Aug 07, 2018
ChristineT DarrenM I was able to change names and status from allowed to block and remove (null) devices.

Some of the devices had proper description as long as they were offine, as soon as they were connected to router the name was replaced with "n/a". In some cases I was able to fix the name in Access Control. In couple cases the name change was not being saved. In those cases I've used Connected Devices and the name was accepted.

Also changing device type in Connected Devices works. The Genie App still doesn't recognize the proper types of some devices. For example my iPhone type is set to iPhone and in Genie App is shown as Arlo.

That's it basically, both Access Control and Connected Devices are accessible again and working as intendet. Thanks.

AlienHand

Tutor

Jun 06, 2018

Mine is doing the exact same thing after upgrading to firmware v1.0.4.2. I've tried rebooting, power cut and reloading the firmware over again - nothing changes. All I get when I go to the Access Control screen is a blank page after it spins for a bit.

I had been utilizing this feature and had some devices identified for allow and block. I wonder if that can help troubleshoot - the fact that some users had been using the feature versus those that hadn't?

WAJ
Aspirant
Sep 19, 2018
Same here even now with v1.0.4.12
- DarrenM
  Sr. NETGEAR Moderator
  Sep 20, 2018
  Hello Waj
  
  I have sent you a PM
  
  DarrenM
  - schumaku
    Guru - Experienced User
    Sep 21, 2018
    DarrenM can you share the basic tenor of the PM - is a factory reset required to fix the potentially corrupted config, or is the firmware supposed to be fixing potential config issues? It's very difficult to help other users in the community if things are handled in PM.
- DarrenM
  Sr. NETGEAR Moderator
  Sep 21, 2018
  It was a Beta firmware that I sent him and anyone can PM me for it they need it.
  
  DarrenM
  - schumaku
    Guru - Experienced User
    Sep 21, 2018
    DarrenM wrote:
    
    It was a Beta firmware that I sent him and anyone can PM me for it they need it.
    
    PM sent.
    
    What is the scope or the change of that Beta - will it be able to deal with potentially corrupted configurations, or is it "just" enhanced code to avoid the possible corruption caused by certain admin tasks?