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Forum Discussion
AX1800 CONNECTION ISSUE
I have a "hub" which connects to cat flap which connect to app to let me know if cat comes in and out. Since installing this mesh system I am unable to get the hub to connect. The Surepet company tha...
Bootlace29 wrote:
Since installing this mesh system I am unable to get the hub to connect.
What hub to connect to what? Do you mean the cat cat flap can't connect to the hub?
The router, if that is what you have, connects to nothing. It is up to the wifi device to play nicely with the router, which just puffs out wifi.
Who make the smart cat flap? Surepet What are you using to connect to it? An app on a mobile device?
It is up to the device maker to tell you how to connect and to write apps that can handle Mesh wifi.
What are you doing and what happens? If you are just seeing a prompt that says "connect to 2.4 GHz" ignore it and see what happens. If the device can't see 5 GHz, then it won't try to connect to it.
If that isn't the issue, tell us what you are doing and where it goes wrong.
You might also like to ask Surepet for help in connecting its devices to a Mesh wifi network with a single SSID. That's where the problem lies.
Thanks for your reply. The model number says RBR350 (but that wasn't an option in the drop down).
The hub is a link between the cat flap and the internet. I can't get past the connecting to internet part.
I will check with them about mesh but their concern is there could be a firewall. How would I know? Here is the hub info.
Bootlace29 wrote:
Thanks for your reply. The model number says RBR350 (but that wasn't an option in the drop down).
Perhaps because you picked the wrong section. That is an Orbi device. This bit of the community is for Nighthawk WiFi Routers.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Orbi - NETGEAR Communities
As to the pictures, it may be some time before they land. To ensure that you aren't posting anything naughty, a Netgear moderator has to approve the pictures. You can attach images to messages without any delay.All I can find about the Petcare Hub is that it is some sort of widget that you plug in to a router. In other words, I still have no idea what it is, what you are doing, and where it goes wrong. Unfortunately "it won't work" descriptions provide no diagnostic detail.
Looking on this IoT device shows it does connect using an Ethernet cable to the router.
Is this device connected by the Ethernet cable to the Orbi RBR350 to one of the three lAN ports (white)?
One would expect the Orbi router does show the MAC address (printed on the IoT hub device label) with an IP address assigned.
michaelkenward wrote:
Bootlace29 wrote:
Thanks for your reply. The model number says RBR350 (but that wasn't an option in the drop down).
Perhaps because you picked the wrong section.
Perhaps w can request the thread to be moved...
Now that the pictures are here, it confirms my suspicions. That looks much like the technology that Arlo uses to connect its cameras to the Internet. It also uses a hub wired to the router.
When you say you are "unable to get the hub to connect", do you mean it will not connect to the router? Or that you cannot get your wifi devices to connect to the hub?
If it is the latter it smells like the usual problem with incompetently written IoT devices. (Fortunately, Arlo is a bit more capable.) Some have a hard time working out what to do when they see an SSID that feeds wifi at both 2.4 and 5 GHz.
The clue is in the use of the mobile phone to set things up. The phone may be on 5GHz while the IoT stuff is on 2.4 GHz.
This is a long running issue in Orbi circles. People have used various strategies. You should be able to find a way around the roadblock.
You seem to be the first one to turn up here with a Surepet device. I'd get back to the people who made this stuff and ask them what you are supposed to do.
Not sure if I missed it but what modem/gateway is the orbi connected to?
