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Bootlace29's avatar
Bootlace29
Aspirant
Nov 10, 2021

AX1800 CONNECTION ISSUE

I have a "hub" which connects to cat flap which connect to app to let me know if cat comes in and out. Since installing this mesh system I am unable to get the hub to connect. The Surepet company tha...
Bootlace29's avatar
Bootlace29
Aspirant
Nov 18, 2021

Thanks for all your help and apologies for not articulating myself well (IT is not my strong point).

When I plug the Ethernet cable into the router it is not connecting to the internet. That is the crux of the issue.

Once I can get past that point, I can then connect the cat hub ears to the cat flap and app.

schumaku's avatar
schumaku
Guru - Experienced User
Nov 19, 2021

Hello Bootlace29 

it's about digging in the dark now ... 

 

Have tried a different network cable?

Have tried a different LAN port (one of the white ones on your Orbi)?

Have a computer at hand with an ethernet/LAN port, and can connect this to the Orbi?

Does the Hub ethernet MAC address (certainly printed on the device label and/or the packaging/box label?

Does this MAC address show un on the Orbi BASIC -> Attached Devices / Connected Devices?

Have other wired Ethernet devices connected to the Orbi, things like TV, settop-box, .... and are able to operate these?

 

Incompatibilities in the Ethernet area are rare. Unfortunately, both "players" in this arena decided not adding Ethernet Link and Activity LEDs to ther products. What is fine to save a few Cents and avoid the always present and flashing lights into the night makes it cumbersome to troubleshoot.

 

At this point, I would add a small Ethernet switch (a small unmanaged Gigabit Ethernet switch does start around 20 USD - double check it has Link and Activity LEDs - ideally both) - for troubleshooting, and connect Orbi LAN <-> Switch <-> Hub. Both connections must show a link LED, the one to the Orbi a Gigabit, the one to the Hub probably some 100/10 Megabit. Some flashing should indicate some low amount of traffic, certainly after cold booting the Hub.

 

Let us know about your findings. In the meantime, our senior flat coated cat flap monitor is always on duty (for almost 15 years in fact:

 

 

Regards,

-Kurt