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Forum Discussion
BOUGHT A NEW PHONE- WIFI SHOWS "CONNECTED, NO INTERNET" All other phones and laptops in home connect
a bit more info helps.
1. what modem/gateway do you have?
2. what router do you have?
3. what firmware is on the router
4. what phone did you buy/are you using?
5. how are you connecting to the router? 2.4ghz 5ghz?
Thank you, and sorry about that! I was in a hurry and I had to rush off.
Thank you for your patience.
I am using a MotoG Play 2021- it can connect to other WiFi, just not the one I am trying to fix now.
I apologize, but I may not be able to respond to may of your other questions, because this stuff isn't something I know a lot about.
:)
The router is an AC1200, Model number R6 120.
The modem is Arris TM 1602.
I don't know what firmware is...and I do not know how I am connecting to the router.
Thank you for any help that you may gve me.
:)
KUDANIJO wrote:The modem is Arris TM 1602.
That's good. Modem only device. No built-in router to get on the way.
