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Forum Discussion

Kingquake's avatar
Kingquake
Aspirant
Jul 06, 2021

C3000 Ooma phone service keeps disconnecting

Ooma customer service said the disconnecting  issue is the Netgear C3000 denied ports .How can I fix this?The issue seems to have happened more in last 6 months .Have done resets but still disconnect...
plemans's avatar
plemans
Guru - Experienced User
Jul 06, 2021

do any other devices have issues?

What actual problem are you running into?

How did they determine it was the router causing the issue?

  • Kingquake's avatar
    Kingquake
    Aspirant
    Jul 06, 2021

    Hi plemans,Just have Ooma and a laptop connected to the C3000.No issues with laptop .Comcast is service provider.Ooma had me run a diagnostic report and it showed about 30 denied ports and I was told to contact Netgear.

    • plemans's avatar
      plemans
      Guru - Experienced User
      Jul 07, 2021

      some ooma's have an their own integrated dhcp server. 

      Have you tried putting the ooma's IP address into the netgears DMZ

      • Kingquake's avatar
        Kingquake
        Aspirant
        Jul 08, 2021

        Your solution is probably beyond my computer skills. I had to look up dhcp and DMZ..Do I need to download the Nighthawk app to add The Ooma address?Thanks