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Rcmartinsmso's avatar
Rcmartinsmso
Initiate
Jul 11, 2021
Solved

C7800 slow wired connection

I recently purchased a C7800 modem router combo to replace one I was renting from my service provider. After installing it and having the isp activate it I am getting really slow speeds on my wired connections. I have a gigabyte plan and was receiving 900mbps before installing the new hardware. Now I'm getting 60-40mbps through the wired connection. Wireless connections seem to be working fine. I tried several differant pcs and ethernet cables and get the same results. I also had my ips push the latest firmware update which didnt solve my issue.

  • I contacted tec support who had me try a few differant things. I had previously set up the network from my wired pc several times with no change. They had me reset the mode/router and set it up from the nighthawk app on my mobile device. After doing this my problem was resolved.

     

1 Reply

  • I contacted tec support who had me try a few differant things. I had previously set up the network from my wired pc several times with no change. They had me reset the mode/router and set it up from the nighthawk app on my mobile device. After doing this my problem was resolved.