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Forum Discussion
Cable Modem CM1000v2 online indicator with Nighthawk AX6 AX5400 6 stream wifi router
My Internet periodically goes offline. When I check my Cable Modem, the onine indicator is either orange or not lit. I unplug both my cable modem and Wifi Router for around 20 minutes and then replug in to reset. This works for a varying amount of time from a few hours to a few days, but continues to be an issue. Any suggestions? I am not sure if it is my Cable Modem. I have had it for less than a year. My ISP is Mediacom. I have had my Netgear Router is less than 6 months. Thank you.
3 Replies
Netgear has set up a community forum specifically for the Cable Modem products. Most of the people who watch that forum are more likely to have experience with Cable modems and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Cable-Modems-Routers/bd-p/home-cable-modems-routersPlease post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
Please use this link to the main forum product list to review and choose where to make your posts.
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear
Thank you.
