NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

SherryX's avatar
SherryX
Aspirant
Jan 19, 2022

Can’t find the router

I can’t find the router in my wifi list anymore after I power off/power on my AX4300. What to do?
plemans's avatar
plemans
Guru - Experienced User
Jan 20, 2022

What router do you have? AX4300 is a speed. 

What modem is it connected to? 

What firmware is it running?

What are the wifi led's on the router showing? 

Did the wifi on/off button get hit? push and hold it for 2 seconds

SherryX's avatar
SherryX
Aspirant
Jan 20, 2022

Thanks for your reply.  I reset it.  It works now.  Just so strange, the wifi disappeared suddenly.  Before I reset my rounter, I saw a very strong new wifi in other names appeared in my wifi list. But my passport didn't work. Was my wifi been hacked at that time?  

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jan 20, 2022
    SherryX wrote:

    Thanks for your reply.  I reset it.  It works now. 

    Reset 0r restarted?

     

    First try to restart the router and your network.

     

    • Turn off and unplug modem (if there is one).
    • Turn off router and computers.
    • Plug in and turn on modem. Wait 2 minutes for it to connect.
    • Turn on the router and wait 2 minutes for it to connect.
    • Turn on computers and rest of network.