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Solved
Can access internet, but not router
Hi, I have a new R7000 router. I can access the internet from all computers, cell phones etc. but when I try to access the router from my main computer I cannot. It says "NETGEAR router is not found ...
Kaspersky installs some deeply embedded drivers, so merely exiting it is not sufficient.
Try Netgear's instructions for dealing with Kaspersky (link). Many find, however, that these don't work, so uninstalling is the only option. For some reason, many find that things work after re-installing Kaspersky.
What is the GATEWAY IP Address on that computer? Do an IPCONFIG in a command prompt to determine that.
The Gateway IP is 192.168.1.1. I can ping it fine, just can't key it into the URL of a browser or use routerlogin.net. I've also disconnected the router from the modem, connected just this computer to the router without any AV software or firewall & still can't access it. Yet when I reconnect the modem I have no problem getting on the internet on this (or any) computer.
Try disabling / uninstalling Genie app, and try PC again..
Uninstalled/reinstalled Genie app with no effect. I don't know how the app could have anything to do with it as I can't access the router from my browser either by 192.168.1.1 or routerlogin.net. I can access the router on another computer using both of those methods, without the Genie app installed.
Maybe your Security Suite? Some need to have the 'TRUSTED NETWORK' set to allow access to ANYTHING on the network. I know both Norton and McAfee need this. Easiest way to determine this, DISABLE for a test, try the URL, and then re-able your security.
I'm using Kaspersky but I've tried accessing the router with no AV software, no firewall. I just rebooted in Safe Mode with Networking so there was virtually nothing else running & still can't access the Gateway IP address directly from a browser or by using ROUTERLOGIN.NET.
