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Can access internet, but not router
Hi, I have a new R7000 router. I can access the internet from all computers, cell phones etc. but when I try to access the router from my main computer I cannot. It says "NETGEAR router is not found ...
Kaspersky installs some deeply embedded drivers, so merely exiting it is not sufficient.
Try Netgear's instructions for dealing with Kaspersky (link). Many find, however, that these don't work, so uninstalling is the only option. For some reason, many find that things work after re-installing Kaspersky.
The Gateway IP is 192.168.1.1. I can ping it fine, just can't key it into the URL of a browser or use routerlogin.net. I've also disconnected the router from the modem, connected just this computer to the router without any AV software or firewall & still can't access it. Yet when I reconnect the modem I have no problem getting on the internet on this (or any) computer.
Try disabling / uninstalling Genie app, and try PC again..
Uninstalled/reinstalled Genie app with no effect. I don't know how the app could have anything to do with it as I can't access the router from my browser either by 192.168.1.1 or routerlogin.net. I can access the router on another computer using both of those methods, without the Genie app installed.
Didn't know you unistalled the app. The Genie app on a pc can make a royal mess, not only on the pc it runs on, but can also can impede network performance. I wouldn't run that app on anything. What IP Address does the router give your pc?
I hadn't uninstalled the app before. I did it at your suggestion. Currently the IP address assigned to my PC is 192.168.1.15.
Tried with browser cache cleared? Tried different browser just for the testing.
I've tried this on Chrome, Firefox & Internet Explorer and had no luck on any browser.