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Forum Discussion
can not connect my AC 1000 router
Won't connect
I connected all the wires, (power cord, ethernet cable), three lights go on, but not the forth one. My computer does see the router, but it says it can not connect to the internet, when I disconnect the nighthawk and reconnect the old replacement router, it works and my computer can connect to the internet with the old one, so I know the internet is working, why is the nighthawk not showning internet? This is the second router, as the 1st one was doing the same thing, so I returned it, but I still having the same issue and I am ready to return it and get my money back. If the old router was not working then I can deduct that there's a problem with the carrier, but that is not the case, I'm confused and giving up! I tring to upgrade, but not with the nighthawk. HELP!
Kahale wrote:
My computer does see the router, but it says it can not connect to the internet
What is this computer? (A Windows PC?)
What is the exact message that you see?
It may be that your PC sees this new router and detects a new network. In that case, it isn't the router that is the roadblock, but your PC.
If you run the Network troubleshooter, that may give you some clues.
Yeah, my computer shows that it can not connect to router, I ran the troubleshooting option, but it said that it can not resolve the issue. The interesting is, why does the old Belkin router connect and work, and the new netgear nighthawk AC1000 doesn't?
Kahale wrote:
Yeah, my computer shows that it can not connect to router
They rarely say "cannot connect to router". There is usually some sort of error message.
How are you trying to connect?
Wifi? Wired Ethernet? Bit of string?
Kahale wrote:
why does the old Belkin router connect and work, and the new netgear nighthawk AC1000 doesn't?
Like I said, new router, new network. So new settings needed.
You have been asked a couple of times now to provide some details that might help people to diagnose what is going on . Without that information we are shooting in the dark.
Is my AC1000 router supposed to show 4 lights on the router? If so, it only shows 3 of them lit up, what could that mean?