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Forum Discussion

Leodee's avatar
Leodee
Aspirant
Dec 03, 2021

Can not connect to MyQ

Background: I moved in a new house with a brand new MyQ garage door opener. I set up my  internet with SuddenLink and connected MyQ to the Suddenlink wi/fi router. Everything worked perfectly.   I ...
plemans's avatar
plemans
Guru - Experienced User
Dec 03, 2021

When your setting it up, is your phone connected to the 2.4ghz or the 5ghz?

Make sure your phone is on the 2.4ghz as MyQ is a 2.4ghz devices. 

  • Leodee's avatar
    Leodee
    Aspirant
    Dec 03, 2021

    Yes, all are connected to 2.4. The 5g does not appear as an option. I guess I will have to talk to the MyQ people.

    • plemans's avatar
      plemans
      Guru - Experienced User
      Dec 03, 2021

      are you using any special characters/spaces in the ssid/password? If so, I'd remove them. 

       

      • plemans's avatar
        plemans
        Guru - Experienced User
        Dec 03, 2021

        Another question. My in-laws MyQ uses a hub that the primary unit connects to. Does yours have that?