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Forum Discussion

Leodee's avatar
Leodee
Aspirant
Dec 03, 2021

Can not connect to MyQ

Background: I moved in a new house with a brand new MyQ garage door opener. I set up my  internet with SuddenLink and connected MyQ to the Suddenlink wi/fi router. Everything worked perfectly.   I ...
Leodee's avatar
Leodee
Aspirant
Dec 03, 2021

Yes, all are connected to 2.4. The 5g does not appear as an option. I guess I will have to talk to the MyQ people.

plemans's avatar
plemans
Guru - Experienced User
Dec 03, 2021

are you using any special characters/spaces in the ssid/password? If so, I'd remove them. 

 

  • plemans's avatar
    plemans
    Guru - Experienced User
    Dec 03, 2021

    Another question. My in-laws MyQ uses a hub that the primary unit connects to. Does yours have that?

    • Leodee's avatar
      Leodee
      Aspirant
      Dec 03, 2021

      No, I use the ID and password that came with the router. No special characters. And, the MyQ connection is not a hub.

      • plemans's avatar
        plemans
        Guru - Experienced User
        Dec 03, 2021

        Have you tried changing the ssid/password? 

        What MyQ model is it?