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Forum Discussion
Solved
Cannot access admin login page
I am unable to access the admin login page via gateway IP or routerlogin.net/.com. I am connected through Ethernet and whenever I try to access the admin login page to change router settings, it give ...
> [...] I have tried factory resetting the router several times with no
> luck. [...]
Following the instructions in the User Manual?
> [...] even after the factory reset, the gateway IP is 192.169.1.1
> instead of the default 192.168.1.1.
Try the reset and reconfiguration with nothing connected to the
router's WAN/Internet port. A proper "factory" reset should restore the
expected default LAN IP address, but if the WAN/Internet port is
connected to something on the same subnet, then many things are
possible. (But I still wouldn't expect "192.169.x.y".)
I'd also forget the Genie app, and stick to the (simple) web-browser
interface with a wired connection.
What are you connecting to the router? Some Windows system?
Something else?
> [...] I have tried factory resetting the router several times with no
> luck. [...]
Following the instructions in the User Manual?
> [...] even after the factory reset, the gateway IP is 192.169.1.1
> instead of the default 192.168.1.1.
Try the reset and reconfiguration with nothing connected to the
router's WAN/Internet port. A proper "factory" reset should restore the
expected default LAN IP address, but if the WAN/Internet port is
connected to something on the same subnet, then many things are
possible. (But I still wouldn't expect "192.169.x.y".)
I'd also forget the Genie app, and stick to the (simple) web-browser
interface with a wired connection.
What are you connecting to the router? Some Windows system?
Something else?
Thanks, disconnectin all of the ethernet cables from the router while resetting it fixed the problem. I guess it was having issues resetting its gateway IP with devices connected.