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Cannot Access Admin Page - Nighthawk R7000
Hi all,
I have purchased a Nighthawk R7000 AC1900 router to use with my TalkTalk D-Link DSL-3782 modem, and have set up as instructed. The issue I am having is that neither my PC (web browser and Netgear Genie app) or iPhone (using the Netgear Genie app) recognize the router and therefore I am unable to access the admin page. What comes up in my browser is the "You are not connected to your Router’s WiFi network" page.
These are the solutions listed that I have tried to fix the issue:
- Tried logging in via my IP address
- Hard reset the router
- Connect using an ethernet cable
- Cleared all browser data
- Tried to access using multiple devices
- Disabled pop-up blockers
- I'm not connected to multiple networks
I find it odd that I am able to access the internet using Netgear's wifi network, albeit extremely slow, but none of my systems recognize the router.
If anyone could please help it would be much appreciated.
> When I tried to access using my IP [...]
What "my IP" means to you remains a mystery.
> [...] and the one that you stated in your message (192.168.1.1), it
> takes me to my original router's (D-Link) admin page not Netgear's.
Ok. If the D-Link router (you said "modem", not "modem+router") is
already using the 192.168.1.* subnet, then the R7000 would probably be
clever enough to choose something else for its own subnet. At that
point, you could try other guesses, like, say, 192.168.0.1 or 10.0.0.1,
but you might save some time if you can use your computer's own IP
address as a guide. (Change the last octet to ".1", most likely) Or,
as I said:
> You can often get it from your computer's IP configuration as the
> default gateway or router address (or some similar description).
For Netgear's own advice:
https://kb.netgear.com/27199/
https://kb.netgear.com/980/ (If you need a movie.)
The next question would be why you're attaching a second router to
your first router. This can lead to complications for incoming
connections ("double NAT"). If all you want to do is extend your
wireless network coverage, then you might want to configure the R7000 as
a wireless access point instead of as a (second) full-function router.
Visit http://www.netgear.com/support , put in your model number, and
look for Documentation. Get the User Manual. Look for "access point".
Or, if you ever get to the web interface of the R7000, ADVANCED >
Advanced Setup > Wireless Access Point.
5 Replies
> [...] What comes up in my browser is the "You are not connected to
> your Router's WiFi network" page.
Welcome to what may be the worst error message in the world. For an
explanation, try:
https://community.netgear.com/t5/x/x/m-p/1365830
Briefly, the idea is that "[www.]routerlogin.net" should point to
your own router, but that's true only if you use your own router for DNS
name resolution. Irregardful, you should be able to get to the thing
using its IP address, if you can determine (or guess) that. Perhaps:
"192.168.1.1". You can often get it from your computer's IP
configuration as the default gateway or router address (or some similar
description).
> Tried logging in via my IP address
What, exactly, is "my IP address"? You want to specify the router's
IP address to your web browser. And what, exactly, happened when you
tried whatever you tried? As usual, showing actual actions with their
actual results (error messages, ...) can be more helpful than vague
descriptions or interpretations.Hi, thanks for your reply.
When I tried to access using my IP and the one that you stated in your message (192.168.1.1), it takes me to my original router's (D-Link) admin page not Netgear's.
> When I tried to access using my IP [...]
What "my IP" means to you remains a mystery.
> [...] and the one that you stated in your message (192.168.1.1), it
> takes me to my original router's (D-Link) admin page not Netgear's.
Ok. If the D-Link router (you said "modem", not "modem+router") is
already using the 192.168.1.* subnet, then the R7000 would probably be
clever enough to choose something else for its own subnet. At that
point, you could try other guesses, like, say, 192.168.0.1 or 10.0.0.1,
but you might save some time if you can use your computer's own IP
address as a guide. (Change the last octet to ".1", most likely) Or,
as I said:
> You can often get it from your computer's IP configuration as the
> default gateway or router address (or some similar description).
For Netgear's own advice:
https://kb.netgear.com/27199/
https://kb.netgear.com/980/ (If you need a movie.)
The next question would be why you're attaching a second router to
your first router. This can lead to complications for incoming
connections ("double NAT"). If all you want to do is extend your
wireless network coverage, then you might want to configure the R7000 as
a wireless access point instead of as a (second) full-function router.
Visit http://www.netgear.com/support , put in your model number, and
look for Documentation. Get the User Manual. Look for "access point".
Or, if you ever get to the web interface of the R7000, ADVANCED >
Advanced Setup > Wireless Access Point.