NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Maximillion's avatar
Maximillion
Aspirant
Aug 04, 2015
Solved

Cannot connect after newest firmware update for Microsoft Surface Pro 3

Hi, I have upgraded my Surface Pro 2 to Windows 10... had no issues connecting to R7000 on 5G band. After upgrading the R7000 firmware to the latest version (V1.0.4.30_1.1.67) I am now having issues ...
Firmware
Troubleshooting
  • Maximillion's avatar
    Maximillion
    Aug 12, 2015

    Thanks a bunch, I went through all the processes of "Factory Reset" and that certainly didn't help. I took your advice and instructions on reverting back to 1.0.4.28 and it worked like a charm!

    I now connect my Surface tablet automatically at a distance of 50 feet or so through 3 walls out on my deck (as far as I've ventured so far) no problemo!

    With the latest firmware I had to be sitting next to the router. The latest firmware really is baaad!

     

    Thank sagain for your help!

     

     

     

netwrks's avatar
netwrks
Master
Aug 04, 2015

Did you factory reset the R7000, after the  firmware upgrade? 

  • vphagura's avatar
    vphagura
    Tutor
    Aug 06, 2015

    Why would you have to do a factory reset just after appling a firmware upgrade?

    I'm running into the same issue as mentioned in the above post. I had to revert the upgrade back to V1.0.4.28_1.1.64

     

     

    • Babylon5's avatar
      Babylon5
      NETGEAR Employee Retired
      Aug 06, 2015

      Step 1 of the firmware upgrade instructions states “Write down all the settings which you changed from the default values, since you may need to re-enter them manually.”

       

      This is a general statement that is included in practically all firmware upgrade instructions, and it’s there for the purpose of factory resetting if issues arise. It’s quite possible that a firmware upgrade can be issue free, and a factory reset is not required, but hundreds of posts on the Netgear forums over the years have had issues resolved simply by factory resetting and manually re-configuring following a firmware upgrade. There are also rare occasions, particularly where new functionality has been added, where the upgrade instructions will require a factory reset.

      • vphagura's avatar
        vphagura
        Tutor
        Aug 06, 2015

        After factory reset can I restore a backup to get all my settings, instead of manually entering the settings?

    • Maximillion's avatar
      Maximillion
      Aspirant
      Aug 12, 2015

      How do you go about reverting to the previous firmware

       

      Thanks

      • vphagura's avatar
        vphagura
        Tutor
        Aug 12, 2015

        I went to http://downloadcenter.netgear.com/ searched for R7000

        and downloaded my previous version firmware which was: 

        1.0.4.28

         

        and from my router menu installed this one.

        I hope this helps.

  • Maximillion's avatar
    Maximillion
    Aspirant
    Aug 12, 2015

    No I didn't the firmware upgrade was an automated one