Cannot connect after newest firmware update for Microsoft Surface Pro 3

Babylon5
NETGEAR Employee Retired
Aug 06, 2015
Step 1 of the firmware upgrade instructions states “Write down all the settings which you changed from the default values, since you may need to re-enter them manually.”

This is a general statement that is included in practically all firmware upgrade instructions, and it’s there for the purpose of factory resetting if issues arise. It’s quite possible that a firmware upgrade can be issue free, and a factory reset is not required, but hundreds of posts on the Netgear forums over the years have had issues resolved simply by factory resetting and manually re-configuring following a firmware upgrade. There are also rare occasions, particularly where new functionality has been added, where the upgrade instructions will require a factory reset.
- vphagura
  Tutor
  Aug 06, 2015
  After factory reset can I restore a backup to get all my settings, instead of manually entering the settings?
  - Babylon5
    NETGEAR Employee Retired
    Aug 07, 2015
    Well if your settings backup is from the previous version of firmware then it might put you back where you started before the reset if you restore from that file.
    
    In this situation if you are having problems after a firmware upgrade and have not factory reset I would suggest the following;
    
    Create a saved settings file,
    
    Factory reset the router,
    
    Enter just the minimum settings necessary to check the problem,
    
    If the problem still exists stop, consider reverting to previous firmware
    
    If the problem has gone away then restore the saved settings,
    
    If the problem re-appears factory reset and set up manually.
    
    As it is, when someone posts on these forums that they have unexpected issues following a firmware upgrade, and they have not factory reset and re-entered settings manually, then they can expect that people will advise to reset / manually re-enter settings as a first step to trying to diagnose the issue.
Maximillion
Aspirant
Aug 12, 2015
How do you go about reverting to the previous firmware

Thanks
- vphagura
  Tutor
  Aug 12, 2015
  I went to http://downloadcenter.netgear.com/ searched for R7000
  and downloaded my previous version firmware which was:
  1.0.4.28
  
  and from my router menu installed this one.
  I hope this helps.
  - Maximillion
    Aspirant
    Aug 12, 2015
    Thanks a bunch, I went through all the processes of "Factory Reset" and that certainly didn't help. I took your advice and instructions on reverting back to 1.0.4.28 and it worked like a charm!
    I now connect my Surface tablet automatically at a distance of 50 feet or so through 3 walls out on my deck (as far as I've ventured so far) no problemo!
    With the latest firmware I had to be sitting next to the router. The latest firmware really is baaad!
    
    Thank sagain for your help!

Forum Discussion

Cannot connect after newest firmware update for Microsoft Surface Pro 3