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Forum Discussion
Solved
Cannot create new folder on R7800 ReadyShare using Win 10 Explorer
For some reason I am unable to create a new folder with a unique name, or rename an existing file or folder on any ReadyShare network share using windows exporer. I can copy existing files and folde...
For all of you who have been waiting patiently (or otherwise), this problem has been resolved with the release of firmware V1.0.2.28!
Everyone with this router will have this problem. I don't think anyone at Netgear monitors any of these community forums. Please open a support ticket within 90 days of purchase of the router to get the free support and let them know about it. I did but they didn't solve the problem, they didn't even bother to try to reproduce it it. We need more people reporting it to get them to really look into it. I think I will go back to Amazon and put in a crappy review for the crappy support.
I just reported this to Netgear Support. I thought by posting it to the Community that it would be brought to Netgear's attention, but it is now an official issue. Thanks for the head's up.
One last note on this. I've used many routers over the years and have grown frustrated with problems that always seem to surface. I'm reasonably new the the Netgear line and thus far this folder naming problem is the first problem I've encountered. That said, I have to tell you that I'm extremely impressed with the X4S unit and wouldn't trade it in for any other product on the market. While this issue is a big irritation, it's not a show stopper by any means. Creating a new folder on my desktop and dragging it to the router is a stop-gap until Netgear can permanently fix this issue. My reporting this issue will be my first foray with Netgear Support, and hopefully it'll be as good as the router itself. Finger's crossed!!!! I'll keep everyone posted.