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Forum Discussion
Damen
May 08, 2017Aspirant
Cannot see my netgear router R7000 network
Hello, Yesterday my netgear network disappeared. I can still see my BT wifi but none of my devices can see the netgear router. The usual array of flashing leds are all off with the exception...
- May 09, 2017
It is the modem you need to tweak.
You can probably find tips on this on the BT user forum.
For example:
Solved: Re: Configure Home Hub 5 as modem only? - IT WOR... - BTCare Community Forums
FURRYe38
May 08, 2017Guru - Experienced User
If your BT HUB has a built in router, this could also be a cause if you add another router. I recommend bridging the ISP Modem if you can.
- DamenMay 08, 2017Aspirant
Thanks for the reply. It had been working fine for almost 6 months. I needed the router to accommodate more devices, BT struggles at 10 and starts kicking devices off at random. Will investigate merits of bridging.
Cheers
Damen
- FURRYe38May 08, 2017Guru - Experienced User
It's always recommended and repreferred to use briding on modems with routers built in. External routers are more robust and have better HW. ALso if you can bridge the modem, see if it has a DMZ, if so, you can use the modems DMZ for your R7000 router.
Good Luck.
- DamenMay 09, 2017Aspirant
My router has failed again. Same problem as above; none of my devices can see it. Reset is not recovering it.
My PC (Macbook pro) does not have an ethernet port so cannot connect to the router to try updating firmware etc.
The router is six months old so no free phone support with netgear.
Any ideas what to try next?
Thanks
Damen