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Damen's avatar
Damen
Aspirant
May 08, 2017
Solved

Cannot see my netgear router R7000 network

Hello,   Yesterday my netgear network disappeared.  I can still see my BT wifi but none of my devices can see the netgear router.   The usual array of flashing leds are all off with the exception...
Troubleshooting
Damen's avatar
Damen
Aspirant
May 08, 2017

Thanks for the reply.  It had been working fine for almost 6 months.  I needed the router to accommodate more devices, BT struggles at 10 and starts kicking devices off at random.  Will investigate merits of bridging.

 

Cheers

Damen

FURRYe38's avatar
FURRYe38
Guru - Experienced User
May 08, 2017

It's always recommended and repreferred to use briding on modems with routers built in. External routers are more robust and have better HW. ALso if you can bridge the modem, see if it has a DMZ, if so, you can use the modems DMZ for your R7000 router. 

 

Good Luck. 

  • Damen's avatar
    Damen
    Aspirant
    May 09, 2017

    My router has failed again.  Same problem as above; none of my devices can see it.  Reset is not recovering it.

     

    My PC (Macbook pro) does not have an ethernet port so cannot connect to the router to try updating firmware etc.

     

    The router is six months old so no free phone support with netgear.

     

    Any ideas what to try next?

     

    Thanks

    Damen

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      May 09, 2017
      Damen wrote:

      My router has failed again.  Same problem as above; none of my devices can see it.  Reset is not recovering it.

       

       

      But it is still in warranty.

       

      First heed FURRYNUTZ's advice. You need to work out how to get the R7000 to work with the modem. And this involves starting things in the right order so that they can work out which addresses to use.

       

      The quick start explains what to do:

       

      >>> R7000 | Product | Support | NETGEAR <<<

       

      Is this a Homehub? Which variety?

       

       

      • Damen's avatar
        Damen
        Aspirant
        May 09, 2017

        Thanks for the reply.

         

        Most strange it has started working again.  I have now moved it away from possible small child interference though I am not convinced this is an issue but like to eliminate that potential 'failure mode'.

         

        Hub is a BT homehub 5.

         

        Now that I can see the netgear router and therefore talk to it I will bridge it.

         

        Cheers