NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

phamtastiic's avatar
phamtastiic
Follower
Nov 29, 2021

Cannot submit a hardware replacement request

Anyone have any solutions for this? I've been trying to submit a case request for the past week and it won't submit and their number says to submit a case prior to calling. Should I just call the support line instead?

2 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Nov 29, 2021

    Try a different browser or PC to submit a support ticket. Or you can call in if you got the support number. 

     

    You might reach out to a forum moderator for help and information regarding this:

    DarrenM 

  • Kaze's avatar
    Kaze
    Tutor
    Nov 29, 2021

    I couldn't either. I called and spoke to a tech support agent they opened the RMA request. Hopefully that helps.