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Forum Discussion
Solved
Cannot turn on Circle
I have not been able to turn on Circle for my router. If I login via the Nighthawk app, there is no parental controls option. If I login via the computer, the Parental Controls option is grayed out...
Eventaully, with enough poking around, I found the solution. Somehow the AP mode had been turned on and once I turned it back to router mode, I was able to enable Circle again.
Also, the Nighthawk app may not "support" parental controls exactly, but it does have the option to enable/disable Circle under settings > parental controls via the app. Once I corrected the AP setting, I could see the Parental Controls settings in the app again.
No one replied in the Circle section but I will post this solution there in case it helps someone else.
mckmck wrote:
I am and have been using the Nighthawk app. According to all the documentation I can find, I should be able to turn on Circle there as well but I am not even getting the option described in the documents.
The Nighthawk app does not support Parental Controls. Never has. The loss of this when the Netgear mobile app died caused many complaints.
There is a separate app for Circle:
Circle | Product | Support | NETGEAR
Circle and Parental Controls are so different that there is little point in trying any comparisons between them.
The best way into Parental Controls is probably through OpenDNS
https://netgear.opendns.com/sign_in.php
This works on any device.
As I said, questions about Circle belong in the appropriate section.
Eventaully, with enough poking around, I found the solution. Somehow the AP mode had been turned on and once I turned it back to router mode, I was able to enable Circle again.
Also, the Nighthawk app may not "support" parental controls exactly, but it does have the option to enable/disable Circle under settings > parental controls via the app. Once I corrected the AP setting, I could see the Parental Controls settings in the app again.
No one replied in the Circle section but I will post this solution there in case it helps someone else.