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Can't access R7000 admin
I wanted to reset my R7000 to factory settings and then change my passwords and SSID name. I am on Mac OSX 10.14.2, and the R7000 has the latest Firmware update installed. I was able to reset the rou...
MurH wrote:
Now here's the stupid question of the day . . .
In the circumstances, more a stupid answer on my part than a stupid question.
The only thing I can think of is to disconnect the router and your PC from the outside world. Factory reset the router. Plug the PC into the router. Boot the router. Boot the PC. Use a browser to access the router. This is likely to cause the start up genie/wizard to kick in. Work out how to dismiss it and take things from there.
An alternative, which you should not need, is the old standby for a bricked router. TFTP.
How to upload firmware to a NETGEAR router using Windows TFTP | Answer | NETGEAR Support
The default username "admin" and password "password".
https://kb.netgear.com/1148/What-are-the-default-web-interface-passwords-for-NETGEAR-devices
Thanks for the reply - admin and password dont work either.
Try doing it on a PC or a better browser then Safari as I never use Apple to do configuration setups unless I'm dealing with a Airport router or AP as those are designed to work with Apple.
I don't have a PC to try accessing admin, but I have tried using Chrome and Firefox with no luck. I have been able to reset the router but using admin and password yield exactly the same results - I can't get into the admin.
MurH wrote:
I can't get into the admin.
What happens when you try?
"Can't get in" tells us not much. Take us through the steps you take and where things go wrong.
Remember, if you are trying to get at this thing with a wifi connection, rather than a wired link, you have to login to the wifi before you can get into the router.
It might also help if you told people what the modem is in front of this router. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
You're right - I wasn't too specific.
When I try to sign in, I get the usual username and password box. I'm directly connected to the router to my computer via Ethernet and Wi-Fi is disabled. I can put in my username and password, however it immediately returns with the same box and the password area is empty. When I repeat the process, I end up in the change password window. I put in the serial nmber of the R7000 from the base and most of the time when I click on continue or hit enter nothing happens at all. Once in a while I get past that and to where I'm asked to input two of my challenge questions. After typing them in and hitting continue or enter nothing happens - I can't get past that part.
I can hold the reset to factory resets button in and get a reset, and I can change my admin password and SSIN, but whether I change the password or not - and use admin and password - everything works out exactly the same.
I have a cable modem in front of the R700 - it's a gateway provided by my local cable provider, so the R7000 is just used basically for Wi-Fi and controlling my network.
MurH wrote:I have a cable modem in front of the R700 - it's a gateway provided by my local cable provider, so the R7000 is just used basically for Wi-Fi and controlling my network.
Gateway is a word that has several meanings in network talk. It is commonly used to describe a device that does phones as well as the local network, so it will act as as router. Sometimes, it is just a modem with phone connectors.
If you really do have a gateway that is also a router, then for an easy life you should consider putting the R7000 in access point m,ode. But this will lose some of its features:
Disabled Features on the Router when set to AP Mode | Answer | NETGEAR Support
If you don't want to do that, then work out how to disable the router bit of the gateway by putting it into modem only (bridge) mode.
Failing that you will have two routers on your network which can cause headaches. For example, you can end up with local address problems. Among other things, the other router can misdirect addresses that the Netgear router usually handles, such as routerlogin.net or the usual IP address for a router, 192.168.1.1.
Sometimes it is possible to put the modem/router into modem only (bridge) mode and then to use the second device as the router. But some Internet service providers, such as BT in the UK, supply customers with a modem/router that just won't work in bridge mode. There may be ways to get the device to cooperate, but sometimes it is just easier to put the second router in AP mode. But that has its own drawbacks:
Disabled Features on the Router when set to AP Mode | Answer | NETGEAR SupportIt might also help if you told people what the modem/gateway is in front of this router. The model number could be useful.
Besides what michaelkenward said, you need to be very specific, especially if the modem is also a router (has a wireless function). The actual URL you are using as well. Also it would help if you posted the Gateway IP Address of the phone/tablet you are using. Each has a different way of displaying. Some might have app's that will show you that.
For instance on iOS, go to Settings, Wifi, and the one you are connected to, click on the 'i' with a circle around it. It will show you the Router IP Address. Android has a few ways, but only the IP Address of the device is shown, but with that one can figure out the Router IP Address.
Once you know the Router IP Address (generally 192.168.1.1 but can be different), entering that into the Browser URL should get you to the credentials prompt. When you get there, take a screenshot and post it, or describe it and what you enter and what comes up on the browser next.
