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Forum Discussion
MurH
Mar 09, 2019Aspirant
Can't access R7000 admin
I wanted to reset my R7000 to factory settings and then change my passwords and SSID name. I am on Mac OSX 10.14.2, and the R7000 has the latest Firmware update installed. I was able to reset the rou...
- Mar 11, 2019
MurH wrote:
Now here's the stupid question of the day . . .
In the circumstances, more a stupid answer on my part than a stupid question.
The only thing I can think of is to disconnect the router and your PC from the outside world. Factory reset the router. Plug the PC into the router. Boot the router. Boot the PC. Use a browser to access the router. This is likely to cause the start up genie/wizard to kick in. Work out how to dismiss it and take things from there.
An alternative, which you should not need, is the old standby for a bricked router. TFTP.
How to upload firmware to a NETGEAR router using Windows TFTP | Answer | NETGEAR Support
MurH
Mar 11, 2019Aspirant
Thank you! Now here's the stupid question of the day . . . how do I install an older version of the firmware when I can't get into the Admin? I can update it remotely from my iphone, but that just does an update and I can't select any version.
michaelkenward
Mar 11, 2019Guru - Experienced User
MurH wrote:
Now here's the stupid question of the day . . .
In the circumstances, more a stupid answer on my part than a stupid question.
The only thing I can think of is to disconnect the router and your PC from the outside world. Factory reset the router. Plug the PC into the router. Boot the router. Boot the PC. Use a browser to access the router. This is likely to cause the start up genie/wizard to kick in. Work out how to dismiss it and take things from there.
An alternative, which you should not need, is the old standby for a bricked router. TFTP.
How to upload firmware to a NETGEAR router using Windows TFTP | Answer | NETGEAR Support
- MurHMar 11, 2019Aspirant
That. Worked.
THANK YOU FOR YOUR HELP!
- daFoxe1Mar 12, 2019Aspirant
"That" what? Reverting to the previous firmware? I have the "same" problem.
- michaelkenwardMar 12, 2019Guru - Experienced User
daFoxe1 wrote:
"That" what? Reverting to the previous firmware? I have the "same" problem.
It is hard to know where you came in. But a good place to start might be the message marked Solved.
Solved: Re: Can't access R7000 admin - NETGEAR Communities
Then again, what you call "the same problem" may well be something very different. One set of symptoms could be down to any number of causes. So your best bet is to start your own discussion with all the details that people have asked for during this one.
- daFoxe1Mar 13, 2019Aspirant
Yes, sorry. I was just responding to MurH's last post. I still can't login to my new R7000 admin after setting it up with the NightHawk iPhone app and updating to the new firmware 1.0.9.64. I have 65 devices attached and I don't want to reset the R7000 and go through naming every device again. I should have kept using my C6300 and not updated my hardware despite the widely announced attack threat to the c6300.
- michaelkenwardMar 13, 2019Guru - Experienced User
daFoxe1 wrote:
I still can't login to my new R7000 admin after setting it up with the NightHawk iPhone app and updating to the new firmware 1.0.9.64.
Not sure what that means – if it is the login or the update that is the issue – but there have been reports of issues with the latest iPhone app. So getting into the device with a browser, either on the iPhone or a PC, might be worth trying.
Whatever the issue, it probably has nothing to do with the Mac OS that was the (now solved) issue in the first question. So start from scratch and the responses may be more helpful.