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AWunsch's avatar
AWunsch
Aspirant
Oct 24, 2015
Solved

Can't access R7500 router by any browser

Hi, running unter W10, browser does not get access to router - firefox (Page error) - IE10 - will show "Entry Page" - after entering name and password, next page ist blank - i am connected (gets a...
Troubleshooting
sirsteve1968's avatar
sirsteve1968
Apprentice
Oct 25, 2015

I have to add that I too am unable to get into my router from ANY Win 10 PC (I have 3). I can access the router just fine on Win7 AND my Mac OS which is running the latest El Capitan version. If I try to use Chome or IE, I get the page cannot be displayed or similar. I've called Netgear support and they can't figure it out. I've tried using www.routerlogin.net, 10.x.x.x and 192.x.x.x IPs w/no luck. Why is this so hard to get working? Is it an issue with Win10 which is all up to date? Please help us here! Thanks.

Retired_Member's avatar
Retired_Member
Oct 25, 2015

I have the same problem.

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Oct 27, 2015

    Hi All,

     

    Welcome to Community!

     

    What is the firmware version of the router? Have you performed a factory reset?

     

    Regards,

     

    JamesGL
    Community Team

    • sirsteve1968's avatar
      sirsteve1968
      Apprentice
      Oct 27, 2015

      Hi James,

       

      Yes, not only a reset, but a couple of them and I have the latest firmware ending in .94. Again, just Win10 has the issue. Does anyone know of how to get this fixed? My non-win10 PCs are fine, but Win10 is my main PC.

      • AWunsch's avatar
        AWunsch
        Aspirant
        Oct 27, 2015

        Hi James,

        same for me - W7-netbook still OK - W10-laptop and workstation obsolate - Router firmware uptodate - factory reset done with restore of latest settings