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Forum Discussion

AWunsch's avatar
AWunsch
Aspirant
Oct 24, 2015
Solved

Can't access R7500 router by any browser

Hi, running unter W10, browser does not get access to router - firefox (Page error) - IE10 - will show "Entry Page" - after entering name and password, next page ist blank - i am connected (gets a...
Troubleshooting
sirsteve1968's avatar
sirsteve1968
Apprentice
Oct 29, 2015

******UPDATE********

 

Both IE and Chrome now present a login to the router. What suddenly changed??? The same thing happened on my last 7500 router (had to replace that one) and now again access is finally granted. Can a Netgear rep tell me why this may be happening? Thanks. I made NO known changes to my system running Win10.

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Oct 30, 2015

    Hi sirsteve1968,

     

    There was no update for R7500 but I guess your Windows 10 might have some updates which made it work. Good to know that it works now.


    Regards,

     

    JamesGL
    Community Team

    • AWunsch's avatar
      AWunsch
      Aspirant
      Oct 31, 2015

      Sorry, it does not yet work - the only one that appear is the logon screen - next screen is empty !

      • sirsteve1968's avatar
        sirsteve1968
        Apprentice
        Nov 01, 2015

        Ok. Back to NOT working again. ???

  • sirsteve1968's avatar
    sirsteve1968
    Apprentice
    Nov 16, 2015

    Time for another update - on my Win 10 laptop, I can still access the router, but NOT on my Win10 desktop. Both are on Windows 10 Build 10240. Why is this such an issue to keep working? 

    • JamesGL's avatar
      JamesGL
      NETGEAR Employee Retired
      Nov 17, 2015

      Hi sirsteve1968,

       

      Do you have the same Antivirus on both PCs?

      Is it Kaspersky? If yes, please try to uninstall it and access routers page. If successful then reinstall the Kaspersky.

       

      Regards,

       

      JamesGL

      Community Team

      • sirsteve1968's avatar
        sirsteve1968
        Apprentice
        Nov 17, 2015

        Hi James,

         

        Yes, I have both PCs running Kaspersky and updated regularly. I'm not sure removing/reinstalling is necessary since it works fine on the laptop. Would you still recommend it even though that's the case? I mean why is it such a hard task to have this work? IT stops on its own, then when it decides to play nice, it works again. I've never worked with flakier software. Thanks for your help.