Can't access R7500 router by any browser

Hi,

cumulative updates (KB3106932 and KB3105210) successfully installed this morning - no changes to R7500-access - still not working

Hi All,

Have your tried to turn off your firewall and antivirus? May I know what Antivirus installed on your computers?

Regards,

JamesGL
Community Team

Umm, today it decided to work w/out turning off the AV (I use Kaspersky Internet Security 2016 for Windows 10. What is really going on here? Works one day, not the next and then the next day??

I am very sad, not to test this in front of my 1st message - I do run Avira Antivirus Pro at all our PC's - Windows 7 as well and this worked - deactivating Avira at W10-PC was the solution - reactivating available services step by step results in "Browser-Protection" might be the problem.

It worked with EDGE/IE/CHROM/Morzilla at my LAN-based W10-workstation, if "Browser-Protection" is OFF ! I believe, same will happen at my Laptop later on.

The question will remain, why it works at Windows7 with "Browser-Protection" and not on Windows10-Platform.

Activating of extended protocol does not show anything - the only one that appear is, that the last checked URL is "http://routerlogin.net/index.htm"  - nothing else ! ! !

Who is the specialist, to solve that ? It is probably not an specific Antivirus-software problem.

Sorry to sound clueless, but can you clarify what you mean by 'browser protection'? Where is that option, within your AV or browser settings? Thanks.

yes, it is one of the services within Advira, I can activate

Provided services are:

- PC-Security-Realtime-Scan

- Internet Security Firewall

- Browser-Security

- EMail-Security

- Play-Modus

Is there a way to add hardcopies - would make it much easier and more clear, even if the screens are in German.

addon:  - same result at WLAN-connected W10-based Laptop - access to R7500 only, if "Browser-security" service at ADVIRA is OFF

Hi All,

If you have Kaspersky you may try the following steps:

1. Open Kaspersky Internet Security and go to "Settings".

2. On the left pane, click on "Additional". Then, select "Threats and Exclusions".

3. Click "Configure exclusions".

4. Click "Add". Then, browse for your Internet browser's folder location and Select it.

5. Status of the browser should be “Active”.

Regards,

JamesGL
Community Team

OK, for all "ADVIRA Antivirus PRO" users (Engl. definitions may be not exactly - I use German version, so it is only my translation):

- open Antivirus PRO

- switch to <Browser-Schutz> (in Engl. probably <browser-protection>)

- switch to <Ausnahmen> (in Engl. probably <exceptions>)

- include in <vom Browser-Schutz auszulassende URLs>  (in Engl. probably <no browser-protection for following URLs>)

            http://192.168.1.1/*   (your router IP-Adress)

            and/or

            http://www.routerlogin.net/*

and R7500 will work after saving these changes, w/o deactivation browser-protection

ich komme auch nicht in meinen router Nighthawk  X4 .Natürlich kann ich deshalb auch nicht sehen welche Firmaware ich habe .Ich habe ALLES probiert ,reset kasparsky deaktiviert alle Browser .ich habe Windows 10 .Was kann man noch machen ??

Vorab, ich habe "Kaperski" nicht installiert sondern AVIRA Antivirus Pro - wenn weiter oben beschriebene Procedur von James (2015-11-04 08:57 PM) nicht funktioniert, würde ich Kasperski erst inaktivieren und wenn dies nicht hilft, deinstallalieren.

Ohne Viren-Pgm hat es bei mir sofort geklappt - die  richtigen Einstellungen zu finden, dauert meist länger.

mfg.