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cant access router
hey all.
I cant get access to my routers page because the security question answers im giving dont match what the router says are the right responses. I know the correct answers but its comin...
Hi bridamy,
How long did you press the reset button? Press and hold the reset button on the back of the router until the power led starts blinking orange. You should notice a click by pressing the reset button.
Regards,
Blanca
Community Team
bridamy wrote:
I cant get access to my routers page because the security question answers im giving dont match what the router says are the right responses.
What are you doing when this happens? How are you trying to get into the modem?
Did you actually set up password recovery?
There is a bug in some devices in Netgear's implementation of password recovery. You can get locked into a close loop.
If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process because you can't answer the questions.
If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.
- I'm initially on the admin password screen for the router and when I cant input the right username and password it takes me to the security question screen. That when it asked me 2 questions that I know the answer to but it doesn't accept them.
I tried the router reset on the back but the prompt still won't accept admin password as the login. is it all caps or a combination of the 2 or what. Also why didn't the reset work? lol this is making me mad
