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cant access router
hey all.
I cant get access to my routers page because the security question answers im giving dont match what the router says are the right responses. I know the correct answers but its comin...
Hi bridamy,
How long did you press the reset button? Press and hold the reset button on the back of the router until the power led starts blinking orange. You should notice a click by pressing the reset button.
Regards,
Blanca
Community Team
I'm initially on the admin password screen for the router and when I cant input the right username and password it takes me to the security question screen. That when it asked me 2 questions that I know the answer to but it doesn't accept them.
I tried the router reset on the back but the prompt still won't accept admin password as the login. is it all caps or a combination of the 2 or what. Also why didn't the reset work? lol this is making me mad
I tried the router reset on the back but the prompt still won't accept admin password as the login. is it all caps or a combination of the 2 or what. Also why didn't the reset work? lol this is making me mad
All lowercase .... admin password
- yep nothing
Puzzling. The C7000 is a modem/router, I don't know if it would help to disconnect it from the internet and use a LAN connection to a PC with nothing else on the network.
You could also try the more severe reset:
- Press reset for 30 seconds
- Keep pressing reset while removing power
- Keep pressing reset for another 30 seconds while apply power
That works with standalone routers. Maybe also this hybrid modem-router.
You never did answer my question as to whether you set those security answers. Maybe you forgot if you did this.
- I dont recall setting those answers on the router. I do remember setting up the netgear website account info. I will try that harder reset.
