NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

truthlesshero's avatar
truthlesshero
Guide
Jul 19, 2016
Solved

Can't connect to router (even after reset)

I'm really frustrated and I hope this community can provide an answer. After all the hype around this router, it's the one that's given me the most problems.     About a month and a half ago...com...
Troubleshooting
  • truthlesshero's avatar
    truthlesshero
    Jul 27, 2016

    The router worked fine until about a month and a half ago. Then I stopped being able to connect to the admin page. Multiple hard resets didn't do anything. 

     

     

    I ended up RMA'ing it and the new replacement works fine (at the moment).

IrvSp's avatar
IrvSp
Master
Jul 19, 2016

If you are running Windows, then possibly Windows Defender is in the way of connecting?

 

On a Windows machine open a CMD prompt and enter IPCONFIG /ALL and post (copy and paste) the results here please.

 

What Firmware version are you running?

 

Was it woking before you flashed the firmware upgrade?

 

Are you having this problem with ALL devices?

 

I assume you can still get to the Internet though, correct?

 

routerlogin.net should work for ANY IP address of the router (I assume you had a typo in routerlogin.net/com).

 

Have you tried clearing the Browser Cache?

 

Have you tried a different browser?

  • truthlesshero's avatar
    truthlesshero
    Guide
    Jul 19, 2016

    to answer the questions, 

    gateway IP did change after reset. I've tried it (192.168.1.1) and same problem as before reset...web page is not available.
    the modem is not in router mode. Everything else wouldn't be working if it was.


    I don't have windows. I use linux. netstat shows everything fine. I can ping the router without a problem. I'm having the same problems after the update than i did before. And since I can't reach the admin page, I can't reload the older firmware (which also had the problme which is why i'm here...)




    I'm using the latest firmware. I can't do anything about the firmware. I cannot log in to the webpage. It upgrade the firmware during first run but I can't actully get to the admin page. It did not work before the hard reset...it's the reason i did the hard reset. As I've said, i've tried wired, wireless, direct connect, multiple devices. 
    I've tried different browsers (chrome, firefox), laptop, chromebook, android phone, PC. 

     
     
     
    • IrvSp's avatar
      IrvSp
      Master
      Jul 19, 2016

      Ahh, it is in Access Point mode...

       

      routerlogin.net will only work when it is acting as the DNS server.

       

      You need to log into the main router that the AP is connected to and see what IP Address the AP is at. Note that they must be on the SAME subnet too. If you had changed the IP Address of the main router YYY.YYY.Y.xxx (Y's are the changed value) do to a reset then you can't even get to the AP. 'Y's' must be the same on both router and AP.

       

      Might have to do the RESET on both router and AP and manually reconfigure both?

    • VE6CGX's avatar
      VE6CGX
      Master
      Jul 20, 2016

      What is your modem? What do you mean by saying modem is not in router mode? Separate modem from router(disconnect cable).

      Just try the router with only PC connected to it. How did you get into this problem? Router never worked? When you reset the router.

      hold the reset button down until lights start flashing then release the botton.

       

      • truthlesshero's avatar
        truthlesshero
        Guide
        Jul 27, 2016

        The router worked fine until about a month and a half ago. Then I stopped being able to connect to the admin page. Multiple hard resets didn't do anything. 

         

         

        I ended up RMA'ing it and the new replacement works fine (at the moment).