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Forum Discussion

sduttonusa's avatar
Aug 28, 2018
Solved

Can't download VPN configuration files

I'm trying to setup a VPN through my router.  I log into my router (I've done this through different computers using different browsers) and click to  turn on the VPN service under Advanced . . . when I click to download any of the three options for the configuration files (Windows, non-Windows, Smart Phone), I'm given the login dialog box again.  So I put in my username and password, click OK, and I'm presented with the login dialog box again . . .  it's an endless loop . . . I cannot get passed this.  I've even tried typing in the default password (password) . . . doesn't work.  Any suggestions?

  • It's a bug in the firmware.  I downloaded previous firmwares one at a time . . . couldn't download the Configuration Files until I went back to 1.1.4.6 firmware.  I downloaded the files, set up my VPN, updated the router to the latest firmware, and the VPN works fine.  Hopefully, the developers can fix this.

1 Reply

  • It's a bug in the firmware.  I downloaded previous firmwares one at a time . . . couldn't download the Configuration Files until I went back to 1.1.4.6 firmware.  I downloaded the files, set up my VPN, updated the router to the latest firmware, and the VPN works fine.  Hopefully, the developers can fix this.