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mpt1123's avatar
mpt1123
Tutor
Dec 29, 2021
Solved

Can't get more speed from Xfinity

Hello: I have a C7000V2 Gateway that runs fine.  Recently I upgraded to the 800Mbs package from Xfinity but I'm not seeing any change in speed.  Max I can get is around 118Mbs.  Xfinity checked it o...
  • plemans's avatar
    plemans
    Jan 01, 2022

    Glad you got it up and working properly!

    Thanks for updating us and letting us know what the actual problem was. 

    You can mark it as solved and it might help the next person with that issue. 

     

     

mpt1123's avatar
mpt1123
Tutor
Dec 29, 2021

Hello:

I'm on a 5ghz wi-fi network.  Comcast speed I'm paying for is 800Mbs.  I realize I won't get that but I think I should be getting more than 118Mbs.

Thanks.

plemans's avatar
plemans
Guru - Experienced User
Dec 29, 2021

what speed do you get wired? 
do you have a screen snip of the cable connections page and event log?

  • mpt1123's avatar
    mpt1123
    Tutor
    Dec 30, 2021

    Hello:

    I get the same results when connect to the modem/router via CAT5 - about 118Mbs.  I haven't made any changes to the config other than to change the 5ghz channel - which did not affect the speed.  I've attached a screeshot of the log.  I appreciate the help everyone has given.  

    Thanks.

     

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      Dec 30, 2021

      It may be some time before the images land. To ensure that you aren't posting anything naughty, a Netgear moderator has to approve the pictures.

       

      You can attach images to messages without any delay.

      • mpt1123's avatar
        mpt1123
        Tutor
        Dec 30, 2021

        Here's the screenshot.  I don't think there is anything of value in the log.  I checked the 5ghz config in the router and it is set to accept speeds of up to 1.3gbs.