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Forum Discussion
Solved
Can't get more speed from Xfinity
Hello: I have a C7000V2 Gateway that runs fine. Recently I upgraded to the 800Mbs package from Xfinity but I'm not seeing any change in speed. Max I can get is around 118Mbs. Xfinity checked it o...
Glad you got it up and working properly!
Thanks for updating us and letting us know what the actual problem was.
You can mark it as solved and it might help the next person with that issue.
mpt1123 wrote:
Recently I upgraded to the 800Mbs package from Xfinity but I'm not seeing any change in speed. Max I can get is around 118Mbs.
Did you reset/reconfigure the modem/router after the upgrade?
The new service may have different settings that you need to tell your C7000V2 to forget.
If you need more help for your hardware, try the appropriate section:
Cable Modems & Routers
In the meantime you could visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.
You may have done this already. I can't tell from your message.
I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.