After doing the most recent firmware update, which added the security questions, my husband stupidly reloaded the old backup settings. Now neither the old or new password is working. I attempted to reset the password using the serial number, but it's telling me the security question answers are incorrect (they aren't.) How can I fix this?

> [...] my husband stupidly reloaded the old backup settings. [...] It's stupid only because Netgear firmware made it stupid. > [...] How can I fix this? Settings reset, and manual reconfiguration. Visithttp://netgear.com/support , put in your model number, and look forDocumentation. Get the User Manual. Look for "Factory Settings" (or"reset").

Can't reset router password | NETGEAR Communities

4 Replies

antinode
Guru
Mar 18, 2019
> [...] my husband stupidly reloaded the old backup settings. [...]

It's stupid only because Netgear firmware made it stupid.

> [...] How can I fix this?

Settings reset, and manual reconfiguration. Visit
http://netgear.com/support , put in your model number, and look for
Documentation. Get the User Manual. Look for "Factory Settings" (or
"reset").
- Chryss
  Aspirant
  Mar 18, 2019
  So, I have to reset to factory default? No other way?
  - antinode
    Guru
    Mar 18, 2019
    > So, I have to reset to factory default? No other way?
    
       If you can find another way, then you have my permission to have at
    it. If your expected passwords all fail, and the password recovery
    scheme fails, then I'd guess that you're practically doomed.
    
       If it were a life-and-death matter, and practicality was not
    required, then you might be able to load some older firmware using the
    TFTP recovery scheme, and plop your old saved settings into that, and
    try again as if nothing had happened.
    
          https://community.netgear.com/t5/x/x/m-p/1622096
    
       I probably wouldn't try it, but you could.

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Can't reset router password