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Forum Discussion

Chryss's avatar
Chryss
Aspirant
Mar 18, 2019
Solved

Can't reset router password

After doing the most recent firmware update, which added the security questions, my husband stupidly reloaded the old backup settings. Now neither the old or new password is working. I attempted to r...
  • antinode's avatar
    Mar 18, 2019

    > [...] my husband stupidly reloaded the old backup settings. [...]

     

       It's stupid only because Netgear firmware made it stupid.

     

    > [...] How can I fix this?

     

       Settings reset, and manual reconfiguration.  Visit
    http://netgear.com/support , put in your model number, and look for
    Documentation.  Get the User Manual.  Look for "Factory Settings" (or
    "reset").