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Can't restore router firmware after update failure
I tried updating my R6700v3 via the Nighthawk app, and the app displayed an update failed message. I walked over to the router and all the LED lights were on. I have a computer that has a wired conne...
Not sure I can offer much help other than..remove all cables from it, and power it up, after 5 minutes what do you see in terms of lights? Still just the Power LED flashing?
If so, sounds like the flash memory could be the culprit...not much that could be done if it's failing other than RMA ...
Not sure I can offer much help other than..remove all cables from it, and power it up, after 5 minutes what do you see in terms of lights? Still just the Power LED flashing?
If so, sounds like the flash memory could be the culprit...not much that could be done if it's failing other than RMA ...
I tried timing the start of the tftp based on other posts that I found indicating there is a small window for tftp to work. Even found one post that suggested running ping and tftp in parallel and starting the tftp when the ping starts dropping packets. (This happens when the power LED first turns solid amber befor it starts flashing.) I also let the router sit for 5+ minutes with no cables attached as you suggested. All result in continual amber blinking of the power LED. So, I feel that I have exhausted all options and will take your advice to do an RMA. Thank you for the reply.
There is more severe, recovery reset, that you could try:
- Press reset for 30 seconds
- Keep pressing reset while removing power
- Keep pressing reset for another 30 seconds while apply power
If it works, you may be able to use the usual method to flash the firmware again.
Download the latest firmware for your device – or an older version if that is what you want – and read the Release Notes for how to install it.
If that fails, you are into TFTP country.
How to upload firmware to a NETGEAR router using Windows TFTP | Answer | NETGEAR Support
This also explains how to tell Windows to use TFTP on your PC.
This isn't the easiest operation, so if you are forced to use it, you could try a web search to find videos that guide you through the process.
The good news is that TFTP has rescued many a dead device.
michaelkenward wrote:There is more severe, recovery reset, that you could try:
- Press reset for 30 seconds
- Keep pressing reset while removing power
- Keep pressing reset for another 30 seconds while apply power
If it works, you may be able to use the usual method to flash the firmware again.
Download the latest firmware for your device – or an older version if that is what you want – and read the Release Notes for how to install it.
If that fails, you are into TFTP country.
How to upload firmware to a NETGEAR router using Windows TFTP | Answer | NETGEAR Support
This also explains how to tell Windows to use TFTP on your PC.
This isn't the easiest operation, so if you are forced to use it, you could try a web search to find videos that guide you through the process.
The good news is that TFTP has rescued many a dead device.
The original poster already noted the recovery reset in their original post, and then tried TFTP and referenced different TFTP KBs they tried...Sounds like they have warranty coverage still, so I'm not aware of anything end-users can do beyond TFTP to force-load firmware...any last resort stuff you can share might be helpful, otherwise I'd still go the RMA route if it's available...
