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Forum Discussion
RocketDesigner
Aug 15, 2020Aspirant
Can't restore router firmware after update failure
I tried updating my R6700v3 via the Nighthawk app, and the app displayed an update failed message. I walked over to the router and all the LED lights were on. I have a computer that has a wired conne...
- Aug 16, 2020
Not sure I can offer much help other than..remove all cables from it, and power it up, after 5 minutes what do you see in terms of lights? Still just the Power LED flashing?
If so, sounds like the flash memory could be the culprit...not much that could be done if it's failing other than RMA ...
jallington59
Aug 16, 2020Aspirant
Router purchased in April 2020
Worked for 3 or 4 months.
Netgear alerted me via email that i needed to do a firmware upgrade. Included instructions on doing so via Nighthawk App.
I ran the suggested upgrade three times and got three failures.
Router went kaput - only power light showing. Evidently the Firmware is corrupted.
After several hours trying to fix by downloading firmware to computer and trying a TFP transfer. No luck. It's toast.
4 month old router is toast. Service ended at 3 months.
rinthos
Aug 16, 2020Luminary
jallington59 wrote:Router purchased in April 2020
Worked for 3 or 4 months.
Netgear alerted me via email that i needed to do a firmware upgrade. Included instructions on doing so via Nighthawk App.
I ran the suggested upgrade three times and got three failures.
Router went kaput - only power light showing. Evidently the Firmware is corrupted.
After several hours trying to fix by downloading firmware to computer and trying a TFP transfer. No luck. It's toast.
4 month old router is toast. Service ended at 3 months.
Perhaps a glimmer of hope, but assuming you've exhausted all options, if you purchased it brand new from a authorized/legit retailer, you have a 1 year warranty (90 day tech support), so you should be able to get an RMA/replacement under warranty if it's failed.
- jallington59Aug 16, 2020Aspirant
Great advice. I will give it a shot.