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Forum Discussion
RocketDesigner
Aug 15, 2020Aspirant
Can't restore router firmware after update failure
I tried updating my R6700v3 via the Nighthawk app, and the app displayed an update failed message. I walked over to the router and all the LED lights were on. I have a computer that has a wired conne...
- Aug 16, 2020
Not sure I can offer much help other than..remove all cables from it, and power it up, after 5 minutes what do you see in terms of lights? Still just the Power LED flashing?
If so, sounds like the flash memory could be the culprit...not much that could be done if it's failing other than RMA ...
RocketDesigner
Aug 17, 2020Aspirant
jallington59 This was the first and last time that I use the Nighthawk app to update firmware on a router. After this experience, I am sticking with manual firmware loads from a PC. I own all three versions of the R6700. (I use the v2 as a wireless bridge and keep the v1 as a cold backup. It is what I am using now that the v3 is a brick.) I never had an issue with Netgear's firmware upgrades until I tried it through the app. The v2 has been going strong for 3 years and the v1 worked great for four years before it started requiring weekly reboots. (Though this may be due to a sudden growth in wireless devices in my house putting a bigger strain on the network.) This is why I replaced it with the v3. Hopefully, this issue with the v3 is one-time, and isn't indicative of quality issues with this version of the unit.
michaelkenward
Aug 17, 2020Guru - Experienced User
RocketDesigner wrote:
jallington59 This was the first and last time that I use the Nighthawk app to update firmware on a router.
Wise move.
While you are at it, disable any attempts to automatically update the firmware behind your back.
Netgear, and probably others, try to make life easier for users. In the process, they actually introduce what can be pitfalls when things do not go to plan.
- jallington59Aug 17, 2020Aspirant
Thank you for the advice and for the assurance that this is a known problem.